Privacy Policy

1. Introduction

At Wing Snob, we are deeply committed to protecting your privacy and safeguarding your personal information. This comprehensive Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, order our delicious chicken wings, or interact with our services.

This policy applies to all our services, including our website at chicken-wingsnob.click, mobile applications, online ordering system, delivery services, catering operations, and any other services we provide. By using our services, creating an account, placing orders, or providing us with your personal information, you agree to the practices described in this Privacy Policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to us, and we maintain strict policies to ensure your information remains secure and private.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when using our services:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address, date of birth
• Account Information: Username, password, profile picture, order history, dietary preferences, favorite menu items
• Payment Information: Credit card details, billing information (stored securely using encrypted methods)
• Order History: Previous orders, delivery addresses, special instructions, dietary requirements
• Dietary Preferences: Allergen information, special dietary requirements (vegan, vegetarian, gluten-free, halal, kosher)
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Catering Information: Event details, guest count, special requests, delivery instructions
• Communication: Contact form submissions, customer service inquiries, reviews, feedback, survey responses
• Marketing Preferences: Email subscription status, promotional communication preferences

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
• Usage Data: Pages visited, time spent on site, clicks, scrolling behavior, search queries, referring websites
• Location Information: Approximate location derived from IP address, GPS location (with permission for delivery purposes)
• Cookie Data: Session IDs, user preferences, authentication tokens, analytics data
• Performance Data: Site loading times, error logs, system performance metrics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: If you connect your social media accounts or use social login features
• Payment Processors: Transaction confirmations, payment status updates, fraud prevention data
• Delivery Partners: Delivery status updates, location tracking during delivery
• Marketing Partners: Campaign performance data, demographic information, interest-based data
• Data Brokers: Publicly available information, demographic data for marketing purposes (with your consent)

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing your food orders, managing inventory, coordinating kitchen operations
• Delivery Services: Coordinating deliveries, tracking orders, optimizing delivery routes
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Account Management: Creating and maintaining user accounts, authentication, password resets
• Quality Improvement: Analyzing service performance, identifying areas for improvement, menu optimization

3.2 Communication

• Order Notifications: Confirmation emails, preparation updates, delivery tracking, completion notifications
• Customer Service: Responding to support requests, handling complaints, providing assistance
• Important Updates: Policy changes, service updates, security notices
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)
• Loyalty Program: Rewards notifications, points balance updates, exclusive offers

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant ads based on your preferences and order history
• Website Analytics: Understanding user behavior, improving site functionality, optimizing user experience
• Campaign Measurement: Evaluating marketing effectiveness, ROI analysis, conversion tracking
• Market Research: Developing new products, understanding customer preferences, trend analysis
• Recommendation Engine: Suggesting menu items based on your preferences and order history

3.4 Legal Compliance and Security

• Legal Requirements: Complying with applicable laws, regulations, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access
• Safety Protection: Protecting the rights, property, and safety of our customers, employees, and business
• Dispute Resolution: Resolving disputes, handling legal claims, maintaining business records

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure processing of credit card transactions, fraud detection services
• Delivery Companies: Third-party delivery services for order fulfillment and tracking
• Cloud Storage Providers: Secure data storage, backup services, and system hosting
• Email Marketing Services: Managing email campaigns, newsletter distribution, marketing automation
• Analytics Tools: Website performance analysis, user behavior tracking, conversion optimization
• Customer Support Tools: Help desk software, chat support systems, ticket management

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Legal Process: Court orders, subpoenas, search warrants, and other legal requests
• Regulatory Compliance: Food safety regulations, tax obligations, business licensing requirements
• Rights Protection: Protecting our intellectual property, preventing fraud, enforcing terms of service
• Emergency Situations: Protecting public safety, preventing harm, responding to emergencies

4.3 Business Transfers

In the event of a business transaction such as a merger, acquisition, or sale:

• Asset Transfer: Customer data may be transferred as part of business assets
• Notification: We will notify affected customers before any transfer occurs
• Policy Compliance: New owners must comply with this privacy policy or provide notice of changes
• Data Protection: Ensuring continued protection of personal information during transitions

4.4 With Your Consent

We may share information for other purposes with your explicit consent, including:

• Sharing reviews or testimonials publicly (with your permission)
• Participating in marketing campaigns or promotions
• Integration with third-party applications or services you choose to connect

5. Data Security

5.1 Technical Security Measures

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Controls: Role-based access controls ensuring only authorized personnel can access personal data
• 24/7 Monitoring: Continuous security monitoring and threat detection systems
• Data Backups: Regular encrypted backups stored in secure, geographically distributed locations
• Vulnerability Testing: Regular security audits and penetration testing to identify and fix vulnerabilities

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for handling, processing, and storing personal information
• Confidentiality Agreements: All employees and contractors sign comprehensive confidentiality agreements
• Incident Response: Detailed security incident response plan with clear escalation procedures
• Compliance Audits: Regular internal and external audits to ensure ongoing security compliance

5.3 Your Security Responsibilities

• Strong Passwords: Use complex, unique passwords for your account
• Account Security: Don't share your login credentials with others
• Public Computer Safety: Always log out when using public or shared computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Wing Snob
• Incident Reporting: Report any unauthorized access or suspicious activity immediately

5.4 Security Breach Notification

In the unlikely event of a data security breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Report the breach to relevant regulatory authorities as required by law
• Provide detailed information about what data was involved and steps being taken
• Offer appropriate remedial measures and support to affected individuals

6. Cookies and Tracking Technologies

We use various cookies and tracking technologies to enhance your experience on our website:

Other Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising campaign measurement and retargeting
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Storing user preferences and improving site performance
• Session Replay Tools: Understanding user interactions to improve website usability

Cookie Management

You can control cookies through your browser settings:

• Accept or reject cookies before they are stored
• Delete existing cookies from your device
• Block specific types of cookies
• Receive notifications when cookies are being set

Note: Disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you, including details about how we process it.

7.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal information under certain circumstances, such as when it's no longer necessary for the purposes we collected it.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information under certain circumstances.

7.5 Right to Data Portability

You can request to receive your personal data in a machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to our processing of your personal information, particularly for marketing purposes or when based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification to protect your privacy.

8. Children's Privacy

Wing Snob's services are not intended for children under the age of 16. We do not knowingly collect, use, or disclose personal information from children under 16 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 16, we will:

• Delete the information immediately from our systems
• Not use the information for any purpose
• Not disclose the information to third parties
• Notify the parents or guardians if contact information is available

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the information in Section 13, and we will promptly delete such information.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transferring data only to countries recognized as providing adequate protection
• Standard Contractual Clauses (SCCs): Using EU-approved contractual clauses for data transfers
• Data Processing Agreements: Comprehensive agreements with all data processors
• Security Measures: Implementing appropriate technical and organizational security measures
• Compliance Audits: Regular audits to ensure ongoing compliance with data protection requirements

9.2 Transfer Destinations

Your personal data may be transferred to and processed in:

• United States: For cloud storage services and data analytics
• European Union: For payment processing and customer support
• Other Countries: As necessary for business operations, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

When personal data reaches the end of its retention period, we ensure secure disposal through:

• Electronic Deletion: Complete removal from all systems making data unrecoverable
• Physical Destruction: Secure shredding of any physical documents containing personal data
• Backup Purging: Systematic removal from all backup systems and archives
• Disposal Documentation: Maintaining records of data disposal activities for compliance purposes

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or other third-party services. Please be aware that:

• We are not responsible for the privacy practices of third-party websites
• This Privacy Policy does not apply to third-party sites or services
• We recommend reviewing the privacy policies of any third-party sites you visit
• Third-party sites may collect information independently of our services
• Links to third-party sites do not constitute our endorsement of their practices

When you click on third-party links or provide information to third-party services, you do so at your own discretion and assume responsibility for reviewing their privacy practices.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will notify you through:

• Website Notice: Prominent notification banner on our website
• Email Notification: Direct email to registered users about significant changes
• App Notification: Push notifications through our mobile application
• Account Dashboard: Notification in your user account upon login
• Explicit Consent: Requesting additional consent for material changes affecting your rights

12.2 Staying Informed

To stay informed about privacy policy updates:

• Check the "Last Updated" date at the top of this policy
• Review the policy periodically for changes
• Ensure your contact information is current to receive notifications
• Understand that continued use of our services constitutes acceptance of changes
• Contact us if you disagree with any changes and wish to discontinue services

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13.1 Filing Complaints

If you are unsatisfied with our response to your privacy concerns, you may file a complaint with the appropriate supervisory authority in your jurisdiction:

• US Residents: Federal Trade Commission (FTC) at ftc.gov
• EU Residents: Your local Data Protection Authority
• Other Jurisdictions: Your local privacy regulator

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Update your preferences in your online account dashboard
• Customer Support: Contact our customer service team directly
• Email Request: Send a withdrawal request to [email protected]

14.2 Account Deletion

To delete your account and associated personal data:

• Log into your account and navigate to account settings
• Select "Delete Account" option
• Confirm your identity and deletion request
• Allow up to 30 days for complete data removal

Note: Some data may be retained for legal compliance purposes as outlined in our retention policy.

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation—it's fundamental to the trust you place in us when you choose our delicious chicken wings and exceptional service. We are committed to maintaining the highest standards of data protection and continuously improving our privacy practices.

We believe that transparency builds trust, which is why we've provided this comprehensive Privacy Policy to help you understand exactly how we handle your personal information. Your privacy matters to us, and we're here to ensure that you feel confident and secure every time you interact with our services.

If you have any questions about this Privacy Policy, our data practices, or how we can better serve you while protecting your privacy, please don't hesitate to contact us. We value your feedback and are always looking for ways to improve.

Thank you for choosing Wing Snob and for trusting us with your personal information. We look forward to continuing to serve you with the best chicken wings and the highest level of privacy protection.

Remember to check this page periodically for updates. Last Updated: January 15, 2026